We’re sorry to hear that this order was delayed and that the shipping experience was frustrating. We’re glad, however, to see that the package ultimately arrived safely and that you received a full refund through the UPS claim.
For clarification, the order was shipped via UPS Ground because that was the shipping method selected at checkout. The shipping charge was calculated based on the shipment details and destination, and we shipped the order using the service selected at the time of purchase.
Unfortunately, once a package is in the carrier’s possession, we have no control over how it is handled or over delays that may occur in transit. We understand that the delay meant the part arrived too late to be useful for your guitar setup, and we regret that this resulted in a disappointing experience.
We would also like to clarify that we remained in communication with you throughout the issue and were willing to work with you to find a resolution. We’re glad that the UPS claim ultimately resulted in a full refund and that the part did arrive safely, even though it took considerably longer than expected.
