GuitarRepairParts.com offers a 30-day return policy. If you are unhappy with your purchase for any reason, you can return it for a refund. Shipping fees are non-refundable. For items with discounted or free shipping, we will deduct the retail rate of the initial shipment from your refund.
Items must be returned in "as-shipped condition". (unused, uninstalled, and unopened)
1) Please use the contact form below to request a return authorization.
2) Once approved, the return shipment must be postmarked, with tracking, within 30 days after receipt. Buyer assumes responsibility for all return shipping costs and risks, including loss or damage. Please prepare the return shipment accordingly.
You can also contact us for any return question at email@example.com.
Once an order has been placed, cancellation cannot be guaranteed. A cancellation request sent before the item is marked "shipped" does not assure that it will be seen before the item ships. Standard return policy may apply.
Damages and issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Seller is not responsible for any damages that occur during or as a result of installation. Please contact the manufacturer for all warranty claims.
Please make sure that you have entered the correct mailing address. We are not responsible for items marked "return to sender" due to insufficient address.
If your package's tracking number shows that it has been successfully delivered, but you are unable to locate it, please contact your local mail carrier or postmaster for assistance. They are best equipped to help you.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org